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All known MOTUS issues
MOTUS Bug Board tracks 82 MOTUS issues reported by carriers and compliance professionals. As of Nov 4, 2026, 71 are open and 11 are fixed.
Reported: 48 · Confirmed: 14 · Working: 9 · Fixed: 11
Each issue below has its own page with its status, how many people it affects, and when it last changed. Can't find your problem? Report a MOTUS bug.
Reported (43)
- ReportedI cannot claim my DOT number on MOTUS. It is completely greyed out.
- ReportedI tried to update MCS 150 form, the truck and driver quantity, submitted it thru Motus, the application status is…
- ReportedDue to clerical error from my mcs90, are operating authority was unauthorized.
- ReportedI am trying to esign when linking my dot number in motus and it is asking for an email address.
- ReportedAfter verification, it won't allow you to enter the EMAIL then SUBMIT.
- ReportedFailed to confirm transaction with Pay.gov
- ReportedMy operating authority shows inactive. all the insurance, bi annual and Boc3 is uptodate.
- ReportedAuthority application accepted 4/21 showing a PENDING Status Reason of "Within Protest Period" when protest period…
- ReportedI am registering a client for a new registration and it won't let us past the business information.
- ReportedWe posted the filings prior to the effective date of the policy, with the correct limits .
- ReportedDOT showing Inactive in the system, once we log in to Motus, there is a new entity registration open and we cannot…
- ReportedI am able to log into login.gov upon redirect to Motus receiving "Request Failed with status code 500".
- ReportedEmail bar in User Profile page not working .
- ReportedI tried to update my business information and I also tried to create a MC.
- ReportedI applied for a USDOT number on the 14th of May, and it said I had to wait until the 19th.
- ReportedI am a transportation service provider. I have a carrier that authority was revoked.
- ReportedPage does not load period. On any brower, on any wifi, delete cache and all.
- ReportedII cannot get the MOTUS page to load and I have been trying since Friday...
- ReportedI'm unable to get my DOT OOS status , because there is not and option to do it after revocation for new Entrants
- ReportedWe have submitted 100+ insurance filing cancellations which MOTUS accepted.
- ReportedI was placed OOS since June 13 for the new entrant no contact, i have registered to MOTUS and submit everything the…
- ReportedFor the past 4 months no one has been able resolve my issue.
- ReportedI am a transportation service provider. Carrier's DOT is inactive.
- ReportedPlease amend [company name removed] current status to ACTIVE immediately.
- ReportedAll of the drop downs are greyed out.
- ReportedApplied on old site 5/4. BOC-3 and insurance done right after.
- ReportedI have been getting errors on the business verification when starting a new DOT application - This has been very spotty…
- ReportedWill not take my identity
- ReportedThird party compliance companies are not able to process any new DOT applications via the "Manage New Applications"…
- ReportedI initially attempted to link my USDOT number, which took nearly three weeks to complete.
- Reported[USDOT number removed] / [MC number removed] ([company name removed]).
- ReportedFMCSA asked me to take a screen shot of a Pending Business information Change to prove it matched a payment I made.
- ReportedI have attempted to apply for a DOT number and MC Number, I paid the fees, which hit our account twice.
- ReportedStuck trying to complete registration and identity verification link disappears too quickly to start the identity…
- ReportedInsureds Minimum Insurance Requirement Updated to $1M and Authority set to inactive.
- ReportedI tried finishing application got a code 500
- ReportedHello, Highway is displaying outdated safety information for our company, which has caused us to lose numerous load…
- ReportedTrying to sign in to apply for new authority and to complete MCS-150, Using login.gov credentials and it is giving me…
- ReportedCouple of issues. I've not gotten a "manual review" response in 21 days (I NEED A DOT NUMBER TO OPERATE), and each time…
- ReportedFiled for company authority ,under LLC ,and it’s been pending since May, 18 2026.I have not been able to work, I sent…
- ReportedI have applied for a name change and paid for it.
- ReportedHello, I am trying to make my authority inactive; however, I get a "failed to start workflow" error.
- ReportedI selected supporting company, instead of Carrier.
Confirmed (14)
- ConfirmedMOTUS - Authority Status Incorrect
- ConfirmedYour application is no longer active
- ConfirmedOperating authority section missing from Motus screen (started 5/25/26) Company name missing from active BOC3 service…
- ConfirmedTry to do ms150 and get error message "failed to start workflow"
- ConfirmedI was able to verify identity but when updating user profile information, it doesn't allow me to enter email and then…
- ConfirmedTried to login and was given a 403 Forbidden code
- ConfirmedI’ve tried to reinstate my operation authority after having it revoked but when I get to the section to pay the fee…
- ConfirmedAuthority documents not being E-Mailed. Authority granted 6/25 after 65 days pending.
- ConfirmedI tried to update my Mc150 biennial update but I am unable to complete because of error while doing it
- ConfirmedLooping issue when attempting to walk customers through ID verification.
- ConfirmedI have been active in MOTUS for several months now.
- ConfirmedTrying to get logged into MOTUS from Login.gov and keep getting this error code that it is locked or suspended.
- ConfirmedMy mc is active on motus but still show out of service on safer been like that for 3 months and counting
- ConfirmedI am a transportation service provider & the new entrant safety audit system is on a loop.
Working (9)
- WorkingI am a transportation service provider & cannot update the MCS-150.
- WorkingA known issue regarding MOTUS Account Setup is that Identity Verification fails regularly.
- WorkingI am a service provider, and my account does not allow me to search DOT #'s while logged in to my TSP Motus account.
- WorkingWhen trying to login to Motus I receive an error message that states we are an existing carrier but shows us stuck in…
- WorkingI was placed OOS since May 13 for the new entrant no contact, i have registered to MOTUS and submit everything the…
- Workingupdated my new email to MCS 150 and fmsca profile.
- WorkingAuthority Letters Unavailable
- WorkingDOT number not showing up in MOTUS Search
- WorkingMOTUS Site Not showing Dismissals
Fixed (11)
- FixedThey just randomly put our authority as inactive due to insurance minimum.
- FixedI tried to login but shows your application is no longer active
- FixedI am trying to update my information and everytime I click up date I get a message saying “an error occurred while…
- FixedYour application was closed and your identity verification and profile progress were reset.
- FixedYour application is no longer active Your application was closed and your identity verification and profile progress…
- FixedBOC3 Company name missing from pending authority application.
- FixedI purchased my operator Authority on May 16 and I’ve been waiting supposedly for my DOT number to be linked well my DOT…
- Fixedtrying to login. I get a message that my registration was cancelled, please log out and login to start a new…
- FixedMy authority was reinstated 60 days ago.
- FixedI can't get my DOT reactivated after being OOS new entrants
- FixedMOTUS sign up error displays generic DOT #