Home › All issues › #29
I am registering a client for a new registration and it won't let us past the business information.
Reported Reported: A carrier reported this. DNA has not reviewed it yet. 8 people have reported it or marked it as affecting them. No workaround is known yet. Last updated Jun 1, 2026.
- Status
- Reported
- Area
- Account & Login
- People affected
- 8
- Workaround
- None known
- First reported
- Last updated
- Issue number
- #29
What was reported
I am registering a client for a new registration and it won't let us past the business information. Client has a valid document for his articles of organization and all information is inputted correctly, yet the error message is "No matching records were found for the information you submitted. Registration cannot proceed until the information is successfully verified".
Is this happening to you?
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