Home › All issues › #17
A known issue regarding MOTUS Account Setup is that Identity Verification fails regularly.
Working Working: A fix is in progress. 6 people have reported it or marked it as affecting them. No workaround is known yet. Last updated Jun 1, 2026.
- Status
- Working
- Area
- Authentication
- People affected
- 6
- Workaround
- None known
- First reported
- Last updated
- Issue number
- #17
What was reported
A known issue regarding MOTUS Account Setup is that Identity Verification fails regularly. Submitting the face scan and ID do not often result in a positive ID.
Is this happening to you?
Open this issue on the board and click "This affects me" so DNA can see how many carriers it hits. Seeing something different? Report a MOTUS bug.
Related Authentication issues
- ConfirmedLooping issue when attempting to walk customers through ID verification.
- ReportedI have been getting errors on the business verification when starting a new DOT application - This has been very spotty…
- ReportedWill not take my identity
- ReportedTrying to sign in to apply for new authority and to complete MCS-150, Using login.gov credentials and it is giving me…