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Known MOTUS problems right now
The MOTUS Bug Board (MotusBugs), a public tracker for MOTUS bugs run by Don Norman Associates, lists 82 MOTUS issues as of Nov 4, 2026. Of those, 71 are open and 11 are fixed.
The most reported open problems are: I cannot claim my DOT number on MOTUS. It is completely greyed out.; MOTUS - Authority Status Incorrect; I tried to update MCS 150 form, the truck and driver quantity, submitted it thru Motus, the application status is….
Most reported open problems
- ReportedI cannot claim my DOT number on MOTUS. It is completely greyed out.
- ConfirmedMOTUS - Authority Status Incorrect
- ReportedI tried to update MCS 150 form, the truck and driver quantity, submitted it thru Motus, the application status is…
- ConfirmedYour application is no longer active
- ConfirmedOperating authority section missing from Motus screen (started 5/25/26) Company name missing from active BOC3 service…
- ConfirmedTry to do ms150 and get error message "failed to start workflow"
- ReportedDue to clerical error from my mcs90, are operating authority was unauthorized.
- ReportedI am trying to esign when linking my dot number in motus and it is asking for an email address.
- ReportedAfter verification, it won't allow you to enter the EMAIL then SUBMIT.
- ReportedFailed to confirm transaction with Pay.gov
Problems by area
- Operating Authority (MC Number)
- Account & Login
- Other
- MCS-150
- Reinstatement of Revoked Authority
- Authentication
- DOT Number Lookup
- Insurance Filings (BMC-91/91X)
- BOC-3 Process Agent Filing
Recently fixed
- FixedI purchased my operator Authority on May 16 and I’ve been waiting supposedly for my DOT number to be linked well my DOT…
- FixedThey just randomly put our authority as inactive due to insurance minimum.
- FixedYour application was closed and your identity verification and profile progress were reset.
- FixedYour application is no longer active Your application was closed and your identity verification and profile progress…
- Fixedtrying to login. I get a message that my registration was cancelled, please log out and login to start a new…
Hitting a sign-in error? See MOTUS login errors and fixes.