Home › All issues › #30
Looping issue when attempting to walk customers through ID verification.
Confirmed Confirmed: DNA has confirmed this is a real MOTUS problem. 5 people have reported it or marked it as affecting them. DNA staff have marked this issue as having a workaround. Last updated Jun 1, 2026.
- Status
- Confirmed
- Area
- Authentication
- People affected
- 5
- Workaround
- Yes
- First reported
- Last updated
- Issue number
- #30
What was reported
Looping issue when attempting to walk customers through ID verification.
When phone user clicks QR code, it loops back to the beginning of the flow.
Workarounds I have identified are scanning with a secondary device, or long press on QR code, copy URL, and paste in secondary browser.
Is this happening to you?
Open this issue on the board and click "This affects me" so DNA can see how many carriers it hits. Seeing something different? Report a MOTUS bug.
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