Stuck trying to complete registration and identity verification link disappears too quickly to start the identity…
Reported Reported: A carrier reported this. DNA has not reviewed it yet. 1 person has reported it or marked it as affecting them. DNA staff have marked this issue as having a workaround. Last updated Oct 30, 2026.
- Status
- Reported
- Area
- Account & Login
- People affected
- 1
- Workaround
- Yes
- First reported
- Last updated
- Issue number
- #169
What was reported
Stuck trying to complete registration and identity verification link disappears too quickly to start the identity verification process.
Current fix: Use screen capture software to make a video recording of the screen. Login to MOTUS, then click the blue "Complete Registration" button at the top of the screen. Review the video and freeze frame when the Idemia QR code is displayed, scan the QR code and complete identity verification, then log on to MOTUS and registration should be complete.
Is this happening to you?
Open this issue on the board and click "This affects me" so DNA can see how many carriers it hits. Seeing something different? Report a MOTUS bug.
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