Home › All issues › #135
DOT showing Inactive in the system, once we log in to Motus, there is a new entity registration open and we cannot…
Reported Reported: A carrier reported this. DNA has not reviewed it yet. 7 people have reported it or marked it as affecting them. No workaround is known yet. Last updated Sep 17, 2026.
- Status
- Reported
- Area
- Account & Login
- People affected
- 7
- Workaround
- None known
- First reported
- Last updated
- Issue number
- #135
What was reported
DOT showing Inactive in the system,
once we log in to Motus, there is a new entity registration open and we cannot close it, we are not a new entity so this should not be happening
Is this happening to you?
Open this issue on the board and click "This affects me" so DNA can see how many carriers it hits. Seeing something different? Report a MOTUS bug.
Related Account & Login issues
- ReportedI cannot claim my DOT number on MOTUS. It is completely greyed out.
- ConfirmedYour application is no longer active
- ReportedI am trying to esign when linking my dot number in motus and it is asking for an email address.
- ReportedAfter verification, it won't allow you to enter the EMAIL then SUBMIT.
- ReportedI am registering a client for a new registration and it won't let us past the business information.