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I was able to verify identity but when updating user profile information, it doesn't allow me to enter email and then…
Confirmed Confirmed: DNA has confirmed this is a real MOTUS problem. 6 people have reported it or marked it as affecting them. No workaround is known yet. Last updated Jul 29, 2026.
- Status
- Confirmed
- Area
- Account & Login
- People affected
- 6
- Workaround
- None known
- First reported
- Last updated
- Issue number
- #81
What was reported
I was able to verify identity but when updating user profile information, it doesn't allow me to enter email and then when I hit submit it does not respond.
Is this happening to you?
Open this issue on the board and click "This affects me" so DNA can see how many carriers it hits. Seeing something different? Report a MOTUS bug.
Related Account & Login issues
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- ReportedI am trying to esign when linking my dot number in motus and it is asking for an email address.
- ReportedAfter verification, it won't allow you to enter the EMAIL then SUBMIT.
- ReportedI am registering a client for a new registration and it won't let us past the business information.