Home › All issues › #126
Your application was closed and your identity verification and profile progress were reset.
Fixed Fixed: This issue has been fixed. 2 people have reported it or marked it as affecting them. Last updated Sep 16, 2026.
- Status
- Fixed
- Area
- Account & Login
- People affected
- 2
- Workaround
- None known
- First reported
- Last updated
- Issue number
- #126
What was reported
Your application was closed and your identity verification and profile progress were reset. Sign out and sign back in to start a new application from the beginning. I’ve been getting this error, been trying to fix for a month now. I’ve sent multiple tickets without any responses, called, escalations and all. No success, my DOT is inactive, we can’t work, we are in fear of losing everything we have built.
Is this happening to you?
Open this issue on the board and click "This affects me" so DNA can see how many carriers it hits. Seeing something different? Report a MOTUS bug.
Related Account & Login issues
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- ReportedAfter verification, it won't allow you to enter the EMAIL then SUBMIT.
- ReportedI am registering a client for a new registration and it won't let us past the business information.