Home › All issues › #55
I have been getting errors on the business verification when starting a new DOT application - This has been very spotty…
Reported Reported: A carrier reported this. DNA has not reviewed it yet. 2 people have reported it or marked it as affecting them. No workaround is known yet. Last updated Jul 29, 2026.
- Status
- Reported
- Area
- Authentication
- People affected
- 2
- Workaround
- None known
- First reported
- Last updated
- Issue number
- #55
What was reported
I have been getting errors on the business verification when starting a new DOT application - This has been very spotty on which of our clients are gettign stuck with a manual verification or not, even when the LLC is 2+ years old and the identity verification went through without any issues.
Is this happening to you?
Open this issue on the board and click "This affects me" so DNA can see how many carriers it hits. Seeing something different? Report a MOTUS bug.
Related Authentication issues
- WorkingA known issue regarding MOTUS Account Setup is that Identity Verification fails regularly.
- ConfirmedLooping issue when attempting to walk customers through ID verification.
- ReportedWill not take my identity
- ReportedTrying to sign in to apply for new authority and to complete MCS-150, Using login.gov credentials and it is giving me…